Services

 Our GUEST Service program includes a comprehensive consultation to help identify your needs and how best to incorporate GUEST into your properties culture. Our development team is focused on creating a program that fits not only your mission but your budget as well.

Our unique program is not simply a one-day seminar aimed at getting staff excited for a day, but a learning experience that is designed for the Team Members to learn more about themselves, the company and their Team Mates. The Premier GUEST Training Program is a series of five half-day interconnected sessions where Team Members participate in interactive working groups that include:

GREET!

The most important part of every interaction starts at the beginning. We work with each individual to help them discover their most comfortable way to begin an interaction with a guest, no matter if that guest is someone they know or someone they are just about to meet.

UNDERSTAND!

How can we begin to assist those who may need help if we don’t take even a moment to fully understand what their needs are. Even more, shouldn’t we all take a minute to learn more about our Guests and what they like so we can be better informed and prepared as guest service professionals? 

ENGAGE!

In our busy lives we can get so focused on getting to our next task that we often skip the part of social interaction with our guests that can help create that positive memorable experience. We Work with every team member to help them discover how to open that door to engagement with our guests.

SELL!

Although this training is focused on the service aspect of the business, we can never forget what fuels the company. Taking time during an interaction to up sell the business is a skill that most team members do not have and have never been trained on how to do this effectively and with a personal touch.

THANK!

Shouldn’t we all take a bit more time to thank those that choose to spend their time and hard earned money with us? This small gesture needs to be highlighted as part of the guest service experience.

Although our GUEST training program was designed to be a 5 day program in order to solidify the materials in the minds and daily habits of Team Members, we have alternative options that can fit into any training schedules that the client requires.

We often see companies getting the job done day by day doing what is most urgent in their daily work lives. But how often do we stop to really plan out what the future looks like and most importantly, how do we get there.

Our Strategic planning program will walk an organization through the difficult process of:

• Identifying Stakeholders
• Gathering data
• Merging ideas
• Creating SMART goals
• Identifying the good, the bad, the ugly 
• Building consensus
• Providing a department driven, detailed, Strategic plan that can be shared with all Stakeholders. 

Our group of highly skilled and experienced leaders throughout the hospitality and gaming sectors can bring to bear decades of relevant knowledge and assistance to one of the most important tools in any corporate toolbox.

Far too often we promote great team members to higher and higher positions within our organizations without the tools necessary to be successful. 

We have a series of training programs to address any challenges facing today’s businesses. As with all of our programs, our Management training tools are customized to fit the needs and budget of any business.

We also partner with several management development professionals that specialize in different aspects of Management Training

 Some of our most popular programs include:

• Moving from front line Team Member to Supervisor
• Leadership development
• Mentorship programs
• Budgeting as a Manager
• Team Building
• Conflict resolution
• How to manage up
• Department goal setting skills
• How to get and stay organized
• Communication training

This list is only a small sample of the many programs we have delivered in the past. The real benefit of working with GUEST is that not are we always focused on the final guest experience outcome, we have the team that can address any and all business management challenges and are happy to help.