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GUEST
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- MEET OUR TEAM -

Smiling middle-aged man in a checkered jacket.

DAVID BALDWIN

PRESIDENT, LEADERSHIP INSIGHT GROUP, LLC


Experience 

David has delivered successful ROI transformational leadership and executive coaching work in Australia, Belgium, Brazil, Canada, China, El Salvador, England, France, Germany, Kuwait, Indonesia, Ireland, Malaysia, Mexico, Panama, Russia, Switzerland, Thailand, Turkey, UAE and throughout 50 of the United States and territories to more than 20K executive participants. David acquired his expertise and desire in leadership while working in the television, service and educational industries with positions at CBS, ESPN, and Nordstrom. David is certified in over 100 psychometric self-report and 360 assessment instruments, online/F2F experiential simulations, and has delivered over 500 leadership and team interventions to non-profit, tribal, and along and 2/3 of clients in the Fortune 100 globally. 


Current Role

In addition, to holding a full-time faculty position for over a decade with the Center for Creative Leadership, his current role is the owner of the Leadership Insight Group LLC and a Leadership Solutions Facilitator with the Center for Creative Leadership. Some of his clients include Amazon, Citi, Dell Technologies, Disney, Google, Microsoft, PepsiCo, Starbucks, Xerox and the USA government & military. Over the last couple of decades, David has designed and delivered work in the areas of Leading & Managing Change, Fitness for Leadership, Growing Relationship Acumen (EQ), Influencing Up/Down/Across, Leveraging Conflict, Strategic Decision-Making, Fostering Clear Communication, Vision Casting linked to Business Strategy, Above & Beyond Guest Service, Delivering & Receiving Behavioral Feedback, Creating a “Best Place to Work” Culture, Magnifying Interpersonal Awareness, Navigating Working Globally Collaboratively, Building Effective Teams, Boosting Executive Presence, Living a Thriving Mindset along with facilitating comprehensive 360 assessment feedback using hundreds of virtual, blended and in-person platform methods. 


Educational Background 

David’s doctoral work is in intercultural communication, and he holds a Master of Science degree in behavioral communication studies with a focus on organizational leadership behavior from Illinois State University. He holds two other degrees including a

phasis in television broadcasting, social psychology and the Spanish language and culture. His research on Transformational Leadership at Caterpillar, Inc. contributed to Ken Blanchard, Paul Hersey and Dewey Johnson’s seventh edition of Management of Organizational Behavior. He has co-written books and articles on influence tactics, communicating vision, leadership networking, along with delivering keynotes on these topics in Bali, Bangkok, Dubai, London, Kuala Lumpur, Phuket, Shanghai and throughout the USA.


GARY MURREY

CHIEF OPERATING OFFICER, GUEST


Experience 

Gary Murrey brings more than 30 years of gaming and hospitality experience across the United States and Canada. He began his career in frontline hospitality roles and worked his way into executive leadership. His experience includes serving as general manager of Jena Choctaw Pines Casino, Paiute Palace Casino and Coyote Valley Casino, as well as chief operating officer for the La Jolla Band of Luiseño Indians.


Gary has led teams ranging from five to 3,500 people. That breadth of experience has shaped his understanding of the relationship between leaders and team members—and the role that relationship plays in creating a positive workplace and a strong guest experience.


Current Role

Gary serves as Chief Operating Officer of GUEST and Chief Operating Officer of Laguna Development Corporation. Gary draws on his operations experience to help organizations strengthen service, achieve their goals and support the teams who care for their guests. His background spans operations management, hospitality, direct marketing and marketing strategy.


Educational Background 

Gary holds a Bachelor of Science focused in Business, Management, Marketing, and Related Support Services from University of Phoenix.

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