ABOUT US
OUR STORY
Our founder started in the hospitality business as a janitor in the 1980’s and worked his way up from there to owning and operating small casinos. He did not stop there, he later went on to be the Regional VP for a billion dollar public gaming company.
The years of experience at all levels of the hospitality business provide the tools and connections that are at the heart of all of our programs
GUEST is focused on that one-on-one guest experience that we all enjoy when done right. The reality is that it takes a lot of work to get that Guest in front of one of your team members and as business owners we have to be prepared for the ultimate encounter.
If your organization has not built the proper foundation, how can your team succeed?
We offer all the training you need to successfully take your vision from concept to reality. We understand that many operations cannot support full time training programs or have a budget that can support all the objectives that you might envision.
We are here to fill the gaps, create the plans, train your team and support your organization in any way that helps find success!
~ testimony ~
"We highly recommend The GUEST Service Training -- High energy training, deep level of knowledge in leadership development and creativity they bring to the session. Company profits are up significantly, as well as workplace moral. Everyone is happy and working their BEST ever!"
~ Julian, JJD
OUR LEADERS
We'll Help With The Next Steps Too!
We also offer business consulting that can help you develop your Mission, Vision and Values statements or even your help you through your Strategic Planning process. Our team can also provide team assessments along with surveys to understand where you stand in your journey and identify where you want to go.
Our Team includes active Casino Executives with decades of management experience focused on property and team development. Our training crew consists of international trainers that have worked for several Fortune 500 companies such as Google, Starbucks and Disney.
Our Partners
